Category · Business messaging
Wind FT is Karpa AI's platform for serving, notifying and selling over WhatsApp with Meta's official API. Use your brand's own number, reply as a team from a shared inbox, send reminders and campaigns and connect to your systems, with transparent costs and consent rules respected.
The challenge
For many companies, WhatsApp is the main contact channel, yet it is served from a shared phone, with no control over who replied, no reliable history and the risk of the account being limited by poorly made sends.
One person at a time, lost conversations and no visibility of who answered what.
Reminders and confirmations sent by hand take the team's time and fail exactly when they matter most.
Sending without an approved template, without opt-out or outside the service window can get the account blocked and expose the company.
Results for the business
Service as a team. Several people reply at the same time, with the full history of every conversation, without sharing one phone.
Fewer no-shows, more replies. Automatic reminders, confirmations and notices reach the customer on the channel they open most.
Predictable cost. The subscription, the Wind FT fee and Meta's cost always appear separately, and you track consumption by team.
How it works
Connect your company's number to Meta's official platform in a few minutes. We recommend a number dedicated to customer service.
Create message templates, invite your team and, if you wish, connect Wind FT to your systems through the API.
Receive and reply to messages, send reminders and campaigns and follow everything in a single dashboard.
An example
Illustrative
The customer asks to reschedule tomorrow's appointment. The same flow applies to any business with bookings, deliveries or recurring service.
| Step | Who acts |
|---|---|
| Automatic appointment reminder, using an approved template | Wind FT |
| The customer replies asking to reschedule | Customer |
| The conversation reaches the team's inbox | Wind FT |
| Reception offers new times and the customer picks one | Reception |
| Confirmation and a new reminder are sent | Wind FT |
Everything stays in the same history, with the 24-hour service window in sight and the cost of each message recorded.
What the platform delivers
Several people reply at once, with full history, images, documents, templates and the 24-hour window indicator. It works in the browser, with nothing to install.
Your customers talk to the number they already know, through Meta's official API. Each company uses its own credentials, with no shared accounts.
Contact lists, campaigns and automatic notices with Meta-approved templates, to confirm, remind and inform.
Send and receive images, videos, audio and documents, with every incoming message kept in the conversation.
For the teams
Organize service by Workspaces, for example by unit, brand or an agency's client, with costs assigned to each.
Owner, manager and operator, with clear permissions. Invite people by email and choose which areas they work in.
Assign and transfer conversations between people, leave internal notes and return them to the queue when needed.
Track messages, the Wind FT fee, Meta's cost and the total per area, to know how much each operation consumes.
For the IT team
Send messages, templates and media from your booking, billing or CRM system. API keys per area and duplicate-free sending when a request is retried.
Receive the status of each message (sent, delivered, read or failed) through signed webhooks, with automatic redelivery.
Credentials and keys protected by encryption, role-based access and an audit log of sensitive actions.
Each company has separate credentials, messages and balance, which suits groups, franchises and agencies.
Who it is for
One inbox for the whole team, with history and clear owners.
Reminders, confirmations and notices that reduce no-shows and rework.
Several isolated accounts in one dashboard, with costs per area.
API and webhooks to connect WhatsApp to company systems.
Trust and compliance
Each company uses its own credentials and number. Accounts are never shared between customers.
Requests to stop and to resume receiving messages are detected automatically, and sends to anyone who opted out are blocked.
The account's quality rating and sending limit appear in the portal, with an alert when quality drops.
The platform tells free text, allowed within the 24-hour window, from approved templates, required outside it.
Encrypted credentials, signed webhooks, role-based access and an audit log, plus a data deletion request.
Before and after
| A shared phone | With Wind FT |
|---|---|
| One person serves at a time | The whole team serves at once, with history |
| Reminders sent by hand | Automatic reminders and campaigns, with approved templates |
| No control over consent | Opt-out and consent handled automatically |
| A cost that is hard to understand | Subscription, Wind FT fee and Meta cost shown separately |
| Hard to integrate with systems | API and webhooks to connect to your system |
Transparent pricing
Wind FT has a plan for each stage of the company: Free, Developer, Starter, Business, Scale and Enterprise. Free includes 50 outbound messages, once only, to try it out. On paid plans, the total is the sum of three parts that always appear separately: the subscription, Wind FT's per-message usage fee and the cost charged by Meta, which varies by category and country. Smaller plans use a prepaid balance, larger ones have usage invoiced after the fact and Enterprise is by contract. Prices exclude VAT. Want to know which plan fits your volume? Request a demo.
Frequently asked questions
Not necessarily. We recommend a number dedicated to customer service, but what matters is that it is your company's number. The official platform works independently of the regular app.
No. The inbox works with no code, and reception replies straight from the dashboard. The API is optional, for those who want to integrate with other systems.
Free includes 50 outbound messages, once only. On paid plans, the total is the subscription, the Wind FT per-message fee and Meta's cost, shown separately. Prices exclude VAT.
No. It is a one-time offer per organization. Once it runs out, a paid plan is needed to keep sending, while lookups and incoming messages remain available.
Developer and Starter use a prepaid balance. Business and Scale have usage invoiced after the fact. Enterprise has terms set by contract. On every paid plan, Meta's cost is added to the subscription and the Wind FT fee.
Yes. Each account has isolated credentials, messages and balance, and Workspaces separate areas, costs and access. It suits groups, franchises and agencies.
Credentials and keys are encrypted, webhooks are signed, access is role-based and opt-out and consent are handled automatically. The platform is built on Meta's official infrastructure.
Discover Wind FT
Talk to Karpa AI to see Wind FT in action and choose the right plan for your sending volume.